The customer
The British Chiropractic Association (BCA) is a UK professional body representing the largest network of regulated UK chiropractors.
Background to the project
BCA began a digital transformation initiative focused on improving digital engagement and modernising services for its members. By mid‑2025, the BCA had identified a potential CRM and member portal provider, subject to due diligence.
However, the discovery process highlighted significant concerns about suitability, budget alignment and long‑term fit. GetSavi was brought in to run a rapid, independent supplier selection project to help the BCA confidently choose a more suitable technology partner.
We really enjoyed working with you and thanks for all your support – the technical advice you provided throughout the project really helped us find the right supplier for us – Communications and Marketing Manager, the BCA
The challenge
The BCA needed to quickly and confidently pivot away from a supplier that no longer appeared to meet their needs. Their challenges included:
- A nominated supplier whose product, approach and pricing raised serious concerns
- A need for a fair, evidence‑based and independent supplier selection process
- Tight timelines to complete a vendor appointment before the end of 2025
- Limited internal resource to manage due diligence, supplier engagement and evaluation
- The need for expert guidance to support both the Chief Executive and internal Project Lead
With a major digital transformation ahead, the BCA needed clarity, speed and expert assurance to avoid long‑term risk.
Thanks for all your support through the process. We really couldn’t have done it without your experience, input, and advice – Chief Executive
Our approach
GetSavi delivered a structured, rapid and fully independent supplier selection process:
- Options and investment review: Analysed the BCA’s budget, needs and investment expectations, and identified a viable pool of alternative suppliers.
- Revised requirements development: Reviewed discovery outputs and created a refreshed set of functional and technical requirements aligned to the BCA’s ambitions.
- Invitation to Tender (ITT) creation: Produced a professional ITT for issue to a shortlist of selected suppliers.
- Rapid eight‑week selection process: Ran a transparent, time‑bound process including supplier engagement, due diligence, evaluation and decision‑making.
- Mentoring and guidance: Provided ongoing advice to the Chief Executive and Project Lead, helping them navigate complex technical decisions with confidence.
Vendor selection process
GetSavi designed and managed a transparent supplier evaluation process, ensuring vendors were assessed consistently against agreed criteria. This enabled BCA to compare options objectively and identify the solution that best aligned with its current and future needs.
The results
- Appointment of a CRM and technology supplier that fully meets the BCA’s needs and ambitions
- Supplier selection delivered safely within the BCA’s budget
- Completion of the full procurement process in time for contracting before the end of 2025
- Additional expert advice on structuring and mobilising the upcoming 2026 implementation phase
Key takeaways
- If supplier fit becomes a real concern, pausing and re‑evaluating options is both wise and low risk.
- Re‑selecting a supplier can be done quickly and safely with the right independent support.
- Expert guidance helps organisations validate complex investment decisions and maintain confidence.
