The customer
The Teachers’ Union of Ireland represents more than 20,000 educators working across post-primary schools, further education colleges and technological universities.
TUI recognised the need to modernise the services it delivers to members and the technology that supports its day-to-day operations. As member expectations evolved and digital engagement became increasingly important, the organisation wanted to create a clearer, more connected and efficient experience for both members and staff.
Before committing to a significant transformation programme, TUI needed confidence that investment decisions were based on a clear understanding of organisational needs, strategic priorities and long-term value. The organisation therefore engaged GetSavi to support the first phase of its transformation journey, helping establish a shared vision, build a compelling business case and create a practical roadmap for change.
GetSavi were highly professional and consultative in how they helped us understand and prepare a business case for the investment needed to transform our systems.
General Secretary, TUI
The challenge
TUI understood that modernising its technology landscape would be critical to improving member services and supporting future organisational objectives. However, achieving this required more than selecting new systems. The organisation first needed to establish consensus around the change required and secure support for a significant investment programme.
Key challenges included:
- Understanding current business needs and future service delivery requirements
- Identifying opportunities to improve member experience through enhanced digital services
- Aligning executive and non-executive stakeholders around a common vision for change
- Building a robust, evidence-based business case capable of supporting investment approval
- Evaluating technology options and understanding their associated costs and benefits
- Developing a realistic roadmap for implementation and long-term transformation
With multiple stakeholders involved in decision-making, TUI required an independent partner that could provide structure, clarity and confidence throughout the planning process.
The approach
GetSavi worked closely with TUI’s leadership team and key stakeholders to develop a comprehensive business case and transformation strategy.
Organisational needs assessment
We facilitated a structured discovery process to understand the organisation’s current challenges, service delivery objectives and future aspirations. This helped identify key priorities for transformation, including the requirement for a modern CRM platform and a member self-service portal designed to enhance digital engagement and improve access to services.
Independent analysis and strategic recommendations
Drawing on our experience supporting membership organisations and trade unions, we provided objective advice and recommendations to help TUI evaluate opportunities and make informed decisions about future investment.
By bringing an independent perspective, we helped build confidence among stakeholders and ensure discussions remained focused on organisational outcomes rather than technology alone.
Technology options and investment planning
GetSavi developed a range of technology options, supported by detailed cost estimates, benefits analysis and implementation considerations.
This enabled TUI to compare potential approaches, understand investment requirements and assess how different options aligned with its long-term objectives.
Business case and governance support
Working closely with senior management, we developed the materials required to support discussions with the finance committee and non-executive board.
The resulting business case clearly articulated the rationale for investment, expected benefits, delivery considerations and financial requirements, giving decision-makers the information they needed to evaluate the proposal with confidence.
Transformation roadmap
Alongside the business case, GetSavi produced a phased implementation roadmap, providing a clear framework for delivering change over time and helping the organisation move from strategic planning to practical execution.
The results
The engagement provided TUI with the clarity, alignment and evidence needed to move forward with confidence.
Key outcomes included:
- Organisation-wide agreement on the scale and direction of change required
- Approval for a fully funded programme of technology transformation
- A clear strategic roadmap to guide future delivery
- Detailed investment plans and budget estimates to support implementation
- Strong stakeholder alignment across executive and governance groups
- Greater confidence in the organisation’s future technology strategy and digital transformation plans
“We recognised at the outset of our transformation that this would require a real discipline to change. GetSavi helped us with that at every step of the way, ensuring landed safely at the end.”
General Secretary, TUIKey takeaways
- Successful transformation programmes begin with a clear understanding of organisational needs and future aspirations.
- High levels of stakeholder engagement are critical when building consensus around major investment decisions.
- Member self-service capabilities can significantly enhance the member experience while improving operational efficiency.
- A robust business case provides the foundation for securing investment and organisational buy-in.
- Independent expertise helps leadership teams navigate complex technology and change decisions with greater confidence.
