The customer
LCCI is London’s key hub for the business community. We support members’ businesses through a range of services, advocate on behalf of London’s business community in the most important forums of policy debate, and promote ‘Global London’ as the best city in the world to do business – whether that’s to trade, invest, learn, or find new commercial partners.
Background to the project
LCCI was undertaking a significant period of digital change, with multiple strategic initiatives being delivered simultaneously across the organisation. Central to this programme were two major projects: the redevelopment of the organisation’s website and the migration of its CRM platform.
Alongside these activities, several internal projects were also competing for attention, resources and stakeholder engagement. As the complexity of delivery increased, LCCI recognised the need for experienced programme management support to provide coordination, visibility and assurance across the full portfolio of work.
GetSavi was engaged to bring structure, leadership and oversight to the programme, helping ensure that projects remained aligned, risks were managed and progress continued at pace
The Challenge
LCCI was managing multiple interdependent projects, each with its own stakeholders, suppliers, timelines and delivery pressures.
While each initiative was important in its own right, the combined programme created challenges that extended beyond individual project management. Senior leaders needed a clear view of progress, risks and dependencies across all workstreams to make informed decisions and maintain confidence in delivery.
Key challenges included:
- Multiple workstreams competing for shared organisational resources
- Limited visibility of dependencies and potential conflicts across projects
- Pressure on internal teams to coordinate suppliers, stakeholders and delivery activities
- The need for consistent governance and reporting across several concurrent initiatives
- Maintaining momentum while managing risk and responding to changing priorities
- Ensuring senior leadership had sufficient oversight to guide decision-making effectively
To navigate this complexity successfully, LCCI required a trusted partner capable of providing programme-level coordination, governance and assurance.
GetSavi’s programme management support helped us stay focused, in control and build confidence during a period of change.
The approach
GetSavi provided programme management expertise and independent oversight, helping transform a collection of parallel projects into a coordinated and well-governed programme of delivery.
Programme planning and governance
We established clear programme structures, documented delivery plans and governance frameworks that provided a consistent approach across all workstreams.
This created greater transparency, improved accountability and ensured stakeholders had access to timely and accurate information throughout the programme.
Cross-team and supplier coordination
Working closely with internal teams and external suppliers, we facilitated communication, managed dependencies and aligned delivery activities across projects.
This helped reduce duplication of effort, improve collaboration and ensure expectations remained aligned throughout delivery.
Workstream integration
Rather than managing projects in isolation, GetSavi took a programme-wide view of delivery.
By identifying dependencies and coordinating sequencing across initiatives, we helped LCCI optimise resource utilisation, avoid conflicts and maintain momentum across the wider transformation programme.
Assurance and leadership support
We provided regular reporting, risk management and advisory support to senior stakeholders, ensuring leadership teams had a clear understanding of programme performance and emerging issues.
This enabled informed decision-making and provided confidence that risks and challenges were being actively managed.
Driving momentum and focus
GetSavi introduced a consistent cadence of meetings, reporting cycles and escalation processes to ensure delivery remained on track.
This disciplined approach helped maintain focus across all workstreams and reduced uncertainty during a period of significant organisational change.
The results
By providing structure, visibility and programme leadership, GetSavi helped LCCI maintain control of a complex portfolio of change initiatives.
Key outcomes included:
- Clear programme-wide visibility of progress, risks and dependencies
- Improved reporting and data-driven insight to support leadership decision-making
- Better coordination across internal teams and external suppliers
- Reduced delivery risk through structured governance and independent oversight
- Increased confidence among senior stakeholders during a complex period of change
- Stronger alignment across projects, enabling more efficient and effective delivery
- Greater organisational focus on strategic outcomes rather than day-to-day coordination challenges
GetSavi’s support provided the necessary confidence and assurances to senior leadership.
Key takeaways
- Complex transformation programmes require strong governance and programme-level coordination, not just effective project management.
- Clear visibility of risks, dependencies and progress enables faster and more informed decision-making.
- Independent programme leadership can help organisations maintain momentum during periods of significant change.
- Coordinated delivery across multiple workstreams reduces risk and improves resource efficiency.
- External assurance provides valuable confidence for leadership teams managing large-scale transformation initiatives.
