Getting started with AI in MS Outlook
This course equips non-profit and charity professionals with a clear, honest understanding of artificial intelligence.
Cutting through the AI hype
Artificial intelligence is one of the most talked-about technologies of our time, but also one of the most misunderstood.
AI is a set of software tools that can perform tasks normally requiring human intelligence. Understanding what that means, and what it does not mean, is an important part of this course.
This course equips non-profit and charity professionals with a clear, honest understanding of artificial intelligence — what it is, how it works, and how it can be applied responsibly to advance mission-driven work.
Across 9 lessons, learners will move from foundational concepts through practical applications, real-world case studies, and a structured approach to ethical governance and getting started.
For those working in non-profit and charitable organisations, cutting through the hype is important as resources are limited, trust is paramount, and every technology decision must serve the overall mission.
Learning outcomes
By the end of this lesson, learners will be able to:
- Explain what AI is
- Understand the common misconceptions about it
- Describe the key shift from rules-based programming to machine learning that produced modern AI tools
