The customer
BEVA is a world-leading equine veterinary association with members across the globe and a highly regarded authority representing the industry.
We really valued their independent perspective and expertise throughout our digital change journey
Background to the project
BEVA identified the need to modernise their core systems to improve member experience, strengthen internal operations and provide a more seamless digital journey. To do this confidently, BEVA required independent support to define its needs, evaluate options, build a compelling business case, select the right supplier and lay the foundations for successful implementation. GetSavi partnered with BEVA throughout this early phase of change, providing clarity, structure and assurance at every step.
The challenge
BEVA needed to make strategic decisions about replacing its CRM and member website portal — decisions with long‑term implications for the organisation. The key challenges included:
- Lack of clarity on the best long‑term direction for digital investment
- The need to build a Board‑ready business case for change
- Limited internal capacity to define detailed requirements and run a supplier tender
- Ensuring governance, risks, dependencies and delivery planning were understood before implementation began
To move forward with confidence, BEVA required expert guidance across strategy, supplier evaluation and delivery management.
Our approach
Working closely with BEVA, GetSavi delivered end‑to‑end support across strategy, supplier selection and mobilisation:
- Strategic options report: Produced a clear, evidence‑based report outlining CRM and portal replacement options, including organisational needs, risks and recommended actions.
- Business case development: Created a robust business case aligned to BEVA’s strategic aims and operational requirements, enabling confident internal decision‑making.
- Tender selection process: Designed and ran a transparent, well‑structured supplier process, helping BEVA select the partner best aligned with their future ambitions.
- Early implementation planning: Acting as a trusted advisor, supported BEVA with initial delivery planning, establishing governance frameworks and documenting risks and dependencies ahead of implementation.
Discovery and requirements gathering
We facilitated a comprehensive discovery process to understand existing challenges, business priorities and future aspirations. This provided a clear picture of BEVA’s operational needs and informed the development of detailed requirements for the future solution.
Business case development
Drawing on the findings from discovery, we developed a robust business case that articulated the case for change, aligned technology investment with strategic objectives and provided a clear framework for decision-making.
Vendor selection process
GetSavi designed and managed a transparent supplier evaluation process, ensuring vendors were assessed consistently against agreed criteria. This enabled BEVA to compare options objectively and identify the solution that best aligned with its current and future needs.
Strategic partner selection
We supported the organisation throughout the all stages of the supplier assessment, helping stakeholders evaluate strengths, risks and opportunities associated with each option before selecting a technology partner capable of supporting BEVA’s long-term ambitions.
Successful project implementation
We provided weekly project management support throughout the project, working in a blended way with the internal BEVA team to ensure adoption and beneficial change as well as a successful go-live.
GetSavi brought clarity and reassurance to a complex programme of change
The results
- A clear, Board‑approved business case aligned to BEVA’s strategic priorities
- Confidence in supplier selection, supported by an evidence‑based strategic report and structured procurement process
- Business rreadiness for implementation, with documented risks, governance and dependencies in place
- A joined-up and successful implementation and change-management project, delivering on BEVA’s goals
Key takeaways
- Early strategic clarity allows organisations to approach digital change with confidence.
- Clear project planning at the start of the programme helps reduce uncertainty and long‑term delivery risk.
- Independent expertise provides valuable reassurance when navigating complex change.
- Blended implementation support gives organisations what htey need to manage technology and business change successfully
